Rob_wg
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Account connected to email address issue
I appear to have an issue with my email address being connected to old account numbers. This is because my account's were closed and a new one started when I renewed last year. It does of course mean that when I log in I can't see my bills.
Weirdly the My BT app seems to pick up the new account - but is buggy when trying to query back bills etc.
How do I get this sorted? Do I have to go through the phone lines or can it be done by anyone on here?
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Distinguished Sage
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Re: Account connected to email address issue
contact CS 03301234150 or try billing https://www.bt.com/help/contact-bt/account-and-billing/broadband
they should be able to help remove old accounts
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