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lorcan-b
Beginner
234 Views
Message 1 of 2

Account exists but has no details

Hello,

I am trying to access my account number as I quite urgently need to change some details on my account. I tried making an account on the BT website, only to be told I already had an account registered to my email address. So I created a new password using Forgotten Password, but, after logging in, am greeted with 'Sorry, we can't get your account details at the moment. We couldn't find any account details for that BT ID. Please try again'. I remain logged in, but when I try and access my account details I get the below message.

Screenshot 2021-01-27 140010.png

I really need my account number, but my account seems to be stuck in limbo between existing and not existing right now. How can I resolve this?

Thank you

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1 REPLY 1
JohnC2
Moderator
Moderator
221 Views
Message 2 of 2

Re: Account exists but has no details

Hi @lorcan-b welcome to the forum and thanks for posting. Sorry that you are having a problem trying to access your online account.

Were you previously able to login to your account ok and if so do you remember when you last logged in?

Have you cleared your cookies and cache and tried with a different internet browser?

cheers

John
 

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