We recently changed a BT account over to my mother-in-law after my father-in-law passed away. At the same time we arranged for her to be moved to a digital phone line and a new package. She has been receiving emails addressed to her so BT recognise her as the account holder. However when we log in to the account it states my father-in-laws name and date of birth. After an hour on the phone today we still do not have a resolution to this. Any suggestions? I am thinking of resorting to a physical letter (if I am able to locate an address!). Thank you
