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Rob1942
Beginner
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Message 1 of 6

Account login

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Cannot access my account. Message says "Sending recovery code" - to the address I am trying to get into!  Clicking on "try another way" says "We can’t sign you in at the moment. Please try again in a while". Same message for 2 weeks.

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imjolly
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Message 2 of 6

Re: Account login

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have you tried phoning customer service on 150 ?



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Rob1942
Beginner
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Message 3 of 6

Re: Account login

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No, I usually have frustrating experiences with various customer help responses.
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imjolly
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Message 4 of 6

Re: Account login

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It would be a good place to start bearing in mind this is a customer help customer forum. Mods do help but only after normal channels have been tried



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Rob1942
Beginner
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Message 5 of 6

Re: Account login

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I managed to access my email through my BT Account. I can see the many codes sent for recovery... So, I opened a new window to log in again, received a new code, which I entered. Message said  "You have other addresses linked - please choose one"; but it does not have a way to use this one!

 

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Rob1942
Beginner
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Message 6 of 6

Re: Account login

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I am giving up on this! 😩.   I have managed to add a forwarding address; eventually I will migrate everything to gmail!

 

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