Account still being billed

[thomasnkoe]

My contract ended on September 2024. I called a month prior to cancel as I moved to Australia. I’m still being billed. Overseas calling hasn’t worked and has been costing a lot just to be waiting on a customer service rep. The online chat on BT doesn’t work as well despite being on opening hours. To BT, I’m still being billed and my account hasn’t been cancelled. Please help BT. This was the only option for me to relay a message.

[Linzi_H · Accepted solution]

Hi @thomasnkoe 

I hope your move to Australia went really well 😊

I'm sorry to hear there has been some confusion with the cancellation of your contract, and I know you'll be eager to get this chased up. 

Do you want to try and contact us using Skype on 00448007831401 so the team can get this checked out? If you're connected to WiFi this will be free of charge.

Let me know how it goes.

Linzi