I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Thanks for your post and welcome back!
I'm sorry for the delay with your order and for the poor experience trying to get this sorted out. You can get in touch with us and we will help you with your order.
Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.