That is something you should have checked at the time, perhaps you wanted the faster upload speed that Infinity 2 gives you?
You should not be charge for Infinity now.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Was your bill produced before you moved home or before your orders completed? The bill may have been produced before the package changed. That should mean that, on your next bill, you would see a refund for the Unlimited Infinity 2 package back to the date that you moved and a new charge for your copper or ADSL broadband service.
If you need it looked into urgently contact our billing team at: Billing Live Chat
Let me know how you get on.
|Did you get the help you needed?|
Help others by clicking on ‘Mark as accepted solution’
|Show your appreciation!|
Click on the star next to a reply to say thanks
|Help guide to using the community? Click below|
|Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You|