Amazing customer experience.

[Michelle81]

• I would like to pass on my feedback to Bill in Newcastle. He was so friendly and helpful this morning and he assisted me with an issue I was having with by sports. Bill took ownership and was so understanding. He is a credit to you! Thanks, Michelle 

[DanielS]

Hi @Michelle81, 

Thanks for reaching out and for making me aware of Bill in Newcastle. It's very nice to see such a positive post.

Newcastle is one of our biggest centres so it may be difficult to find him. If you are happy to, I will send you a private message with some information that I need to pass this on to both Bill and his Manager 🙂

Thank you

DanielS

[Michelle81]

Yes Daniel, that is absolutely fine. I think it’s only fair Bill gets the recognition that he deserves!

[RobbieMac · Accepted solution]

Thanks for taking the time to send us over your details @Michelle81 

I'm just dropping back to let you know that I have passed your comments on to Bill's manager.  Always nice to see some positive feedback and I am sure he will get the recognition he deserves 😊

Thanks again,

Robbie

[Michelle81]

Thank you for doing that for me Robbie.

Michelle