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Andy0344
Aspiring Contributor
660 Views
Message 1 of 10

Amazon Activation URL/Code

My BT package went Live on 28th July and as of yet I still haven't received a code or URL for my Amazon prime activation, despite having spent over 3 hours on phone. I am none the wiser and feel like I'm talking to myself on the phone can someone please advise.

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9 REPLIES 9
RobbieMac
Moderator
Moderator
645 Views
Message 2 of 10

Re: Amazon Activation URL/Code

Hi @Andy0344,

Welcome to the Community and thanks for your post!

Sorry about the confusion activating your Amazon Prime subscription.  On you order confirmation emails there should be a link that you can click on to activate the subscription.  Can you double check the order emails you received from us and let me know please?

Cheers,

Robbie

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Andy0344
Aspiring Contributor
640 Views
Message 3 of 10

Re: Amazon Activation URL/Code

On My order confirmation the link is not there and if I go into the order tracking that I originally placed its Highlighted in yellow that Amazon prime activation URL yet to be activated please check back later
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Andy0344
Aspiring Contributor
614 Views
Message 4 of 10

Re: Amazon Activation URL/Code

On My order confirmation the link is not there and if I go into the order tracking that I originally placed its Highlighted in yellow that Amazon prime activation URL yet to be activated please check back later

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Andy0344
Aspiring Contributor
592 Views
Message 5 of 10

Amazon Activation Code

Hi still looking for help with Amazon Activation which was part of my package. I haven't received a link with my order or a code. I have had 3 hours on phone getting passed from person to person and still no Link or code sent. when u check my initial order its still highlighted in yellow telling me Amazon URL not activated yet. 

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DavidM
Moderator
Moderator
579 Views
Message 6 of 10

Re: Amazon Activation Code

Hi @Andy0344 and thanks for posting.

Have you used a different email account to register for Amazon ? Do you already have an Amazon account?

Cheers

David

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Andy0344
Aspiring Contributor
576 Views
Message 7 of 10

Re: Amazon Activation Code

I already have an Amazon Account and I did use a different email when subscribing to BT initially but I have checked that account and still not found a link, everything else was fine i.e. Netflix and NOW

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DavidM
Moderator
Moderator
564 Views
Message 8 of 10

Re: Amazon Activation Code

Hi @Andy0344,

Did you by any chance go from Amazon Prime Video to Amazon Prime via Amazon? If not then we'll need to take a closer look at this for you.

Cheers

David

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Andy0344
Aspiring Contributor
560 Views
Message 9 of 10

Re: Amazon Activation Code

No I was Already with Amazon Primer prior to Signing up with BT

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DavidM
Moderator
Moderator
554 Views
Message 10 of 10

Re: Amazon Activation Code

Thanks for confirming that @Andy0344.

I've sent you a private message so you can get int touch.

Cheers

David

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