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Isapbjh
Aspiring Contributor
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Message 1 of 28

Amazon Echo not received

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My new BT broadband went live on 6/12/18 and I have been expecting my Amazon Echo as part of the deal. Rang up tpday to enquire when I can expect it and the person I spoke to didn’t know - said she would email another team (she couldn’t say which) who would Phone me within 10 working days! Well over the 28 days I was told it would take - has anyone else had this problem and can someone look into this? Thanks.

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27 REPLIES 27
Distinguished Sage
Distinguished Sage
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Message 2 of 28

Re: Amazon Echo not received

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Welcome to this user forum.

After 14 days following activation, you should have been sent an email with a voucher code that you use to place the order for the Amazon Echo on the BT Shop.

Did you receive this email?

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Isapbjh
Aspiring Contributor
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Message 3 of 28

Re: Amazon Echo not received

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No, nothing received. 

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Distinguished Sage
Distinguished Sage
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Message 4 of 28

Re: Amazon Echo not received

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@Isapbjh wrote:

No, nothing received. 


Please check your spam folder, just in case its ended up there.

When did you place your online order?

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Isapbjh
Aspiring Contributor
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Message 5 of 28

Re: Amazon Echo not received

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I check my Spam folder every day, it hasn’t come in.

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Distinguished Sage
Distinguished Sage
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Message 6 of 28

Re: Amazon Echo not received

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What date did you place your order, and was it done online?

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Isapbjh
Aspiring Contributor
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Message 7 of 28

Re: Amazon Echo not received

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Online initially and had to complete it by phone. Order was placed on 2/12 and ent live on 6/12

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Distinguished Sage
Distinguished Sage
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Message 8 of 28

Re: Amazon Echo not received

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@Isapbjh wrote:

Online initially and had to complete it by phone. Order was placed on 2/12 and ent live on 6/12


That may be the problem, as it has to be done totally online.

Why did you have to complete it by phone, and did you ask the agent about the offer? 

Did the agent promise you would still be eligible?

 

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Isapbjh
Aspiring Contributor
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Message 9 of 28

Re: Amazon Echo not received

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I had to phone to complete it (I was told) because I am in a ‘fibre to premises’ property, and the previous resident had not cancelled their line.  The agent told me I was definitely still eligible, and the lady I spoke to this afternoon at BT Customer Services also told me I was still eligible.

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Distinguished Sage
Distinguished Sage
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Message 10 of 28

Re: Amazon Echo not received

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Thank you for answering these initial questions.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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