Thanks. Recordings of all my conversations in December and today will show that I was told then and now that I am eligible.
Sorry about all the questions, but as the moderators are quite busy, I wanted to make sure, before asking them to help. You should be contacted on this thread soon.
@Isapbjh welcome to the community and thanks for posting, I'm sorry to see the problems you've experienced when trying to claim your Amazon Echo. I've sent you a private message explaining how you can contact the moderation team.
Its likely to be a few days, as the team deal with each request in strict order.
Why does it need to be investigated? I placed my order within the window for the offer so why can’t it just be sent to me, as per my contract with BT?
Thanks for posting back.
We will get to you as soon as we can as deal with cases strictly in turn as we receive them. We're a little behind at the moment to be honest.
We need your details as this does need to be investigated. We simply wouldn't be able to give the the correct advice without seeing the order details/listening to the call.