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Isapbjh
Beginner
70 Views
Message 21 of 28

Re: Amazon Echo not received

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Thanks but a simple glance at the order will show you I placed the order online several days before the Amazon Echo offer expired. The Ech was due on 20th December and it’s now 11th January

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Distinguished Sage
Distinguished Sage
67 Views
Message 22 of 28

Re: Amazon Echo not received

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Because you had to phone to complete the order, then normally you would not have been eligible, that is why of the moderators has to make a check, before they can chase it up.

You just have to wait your turn, they are a good team, and take personal ownership.

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Communityhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

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Isapbjh
Beginner
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Message 23 of 28

Re: Amazon Echo not received

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Thanks but it wasn’t my choice to complete by phone, and I wasn’t advised by the phone operator that this might impact things. tbh I’ve waited 22 days already so I think I’m being patient!

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Isapbjh
Beginner
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Message 24 of 28

Re: Amazon Echo not received

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Hi, any update yet?

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Moderator
Moderator
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Message 25 of 28

Re: Amazon Echo not received

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@Isapbjh I'm really sorry about the delay @JohnC2 will be in touch today.

Community ModeratorNeilO
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Isapbjh
Beginner
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Message 26 of 28

Re: Amazon Echo not received

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Many thanks.

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Moderator
Moderator
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Message 27 of 28

Re: Amazon Echo not received

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Hi @Isapbjh Thanks for taking my call earlier and sorry it took longer than it should have to get back to you. I'm glad I was able to resolve this for you and hope you enjoy the Echo.

Cheers
John

Community ModeratorJohnC
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
Isapbjh
Beginner
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Message 28 of 28

Re: Amazon Echo not received

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Many thanks John, very much appreciated.  Barry

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