Once again loyalty is penalised by a major corporation. Around two weeks ago, I upgraded to Superfast Fibre Plus with added discs to have full access throughout the house. This morning I watched a BT advert promising free Amazon Prime for a year with this upgrade. I phoned BT to enquire how to get this reward to be told that because I had already upgraded I am not eligible. It really gets my goat how these offers are used as an inducement to attract others to spend more yet existing customers get zilch. Loyalty, it would appear, counts for nothing. The complacency of BT speaks volumes about the uncaring attitude of faceless corporations.
this is not a scam just marketing trying to induce new customers and is nothing new at the time you obviously thought you were getting a good deal but new offers appear all the time
not a problem hindsight is a wonderful thing
Your comment does nothing to dispel my (possibly naive, yet heartfelt) anger at what is just another cynical marketing tactic.
That's interesting. I must admit I hadn't noticed that announcement. I wonder if it means that there will no longer be any point in phoning the retentions team at the end of the contract as the answer will always be CPI or nothing.
Also, no right to cancel if prices increase while in a contract, without paying cancellation charges.
"If you’re within your minimum term when the prices go up, you can cancel your contract. But there will be a fee for cancelling early. If you’re outside of your contract period you can end your contract at any time without any fees. "
That is going to reduce the number of people changing providers when prices increase.