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Beginner
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Message 1 of 5

Amazon Prime code missing from email.

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I have received an email from BT with my 12 month amazon code but it's not there?

How do I go about getting it?

Thanks,

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Amazon Prime code missing from email.

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 5

Re: Amazon Prime code missing from email.

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Hi @bertholio,

Welcome to the Community and thanks for your post!

I'm sorry that you haven't received your code to redeem your Amazon Prime subscription.  We'll be able to help with this. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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Newbie
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Message 4 of 5

Re: Amazon Prime code missing from email.

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Hi I have the same problem 

no code In the email for prime and only £60 on the reward card ?? 

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Moderator
Moderator
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Message 5 of 5

Re: Amazon Prime code missing from email.

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Hi @DGT86,

Welcome and thanks for your post!

I'm sorry that you haven't received the code to redeem your Amazon Prime subscription and that you feel the value of the reward card is less than what you signed up to.  I'll need your details to check this out.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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