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Gary79
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Message 1 of 9

Amazon echo 1/5/2019

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I am waiting for my free gift of an Amazon echo which was clearly shown when I signed up but seems to have vanished into the ether since. Two phone calls made, first telling me it will be delivered after 30 days. Second saying it's being looked into and will be contacted within 5days. Still nothing, has anybody had one?

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Moderator
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Message 2 of 9

Re: Amazon echo 1/5/2019

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Hi @Gary79,

Welcome to the community and thank you for posting. I'm sorry you haven't received the Amazon Echo as part of your offer for signing up to BT. If you send me in your details, I'll be able to chase this with the Promotions Team.

I have sent you a private message with instructions on how to contact me. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

Community ModeratorPaddyB
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Moderator
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Message 3 of 9

Re: Amazon echo 1/5/2019

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Hi @Gary79  thanks for sending over your details. I've checked and a colleague has already raised a query with the gift team for you. I'll keep an eye on it and update you once they have answered the query.

Cheers
John

Community ModeratorJohnC
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Message 4 of 9

Re: Amazon echo 1/5/2019

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Hi @Gary79  I've checked and the gift team has updated the query to confirm that your Echo will be despatched shortly from the BT Shop.

cheers
John

Community ModeratorJohnC
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Gary79
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Message 5 of 9

Re: Amazon echo 1/5/2019

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Hi JohnC2, thankyou for your update.

regards Gary

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Message 6 of 9

Re: Amazon echo 1/5/2019

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Hi @Gary79  Have you received an update from the BT Shop yet about the delivery of your gift.

Cheers
John

Community ModeratorJohnC
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Gary79
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Message 7 of 9

Re: Amazon echo 1/5/2019

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Yes John, I got an email to say that if the echo is in stock and available the order will be processed.

Why they don't know their own stock or availability is beyond my comprehension, but nothing in the post yet. Thanks for keeping in touch. Regards Gary

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Gary79
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Message 8 of 9

Re: Amazon echo 1/5/2019

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Hi John, just to let you know the Echo arrived today. Thanks for your help.
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Message 9 of 9

Re: Amazon echo 1/5/2019

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Hi @Gary79  thanks for the update and glad you now have your hands on the free gift.

Cheers
John  

Community ModeratorJohnC
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