Amazon echo: How can i get my amazon echo?

[bogdancatangiu]

When i got the superfast fibre package in the offer was an Amazon Echo included, it's been over 2 weeks now, and I didn't get any news about it. Called your phone support and they advised me to write a question here because 'that's the way it works'. What do I need to do?

[NeilO]

@bogdancatangiu Welcome to the community and thanks for posting, what date was your broadband installed?

[bogdancatangiu]

@NeilO On the 10th of October

[NeilO]

@bogdancatangiu You'll get an email in the next day or two with a code and a link to the bt.com shop website where you can claim your Amazon Echo. If it hasn't arrived by Friday post back to let us know. 

[bogdancatangiu]

@NeilO Thank you. I will wait for the email, then.

[bogdancatangiu]

@NeilO Hello, I still have no email about my product...

[RobbieMac]

Hi @bogdancatangiu,

Thanks for posting back!

Sorry you haven't received the email yet.  Send over your details and we'll see if we can chase this for you from here.

Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie

[bogdancatangiu]

@RobbieMac OK, done, what next?

[RobbieMac]

Hi @bogdancatangiu,

Thanks for sending over your details.

I have checked our email queue and we've got them.  We deal with cases strictly in turn as we receive them so as soon as you reach the top of our email queue one of the guys will get back in touch to chase this for you.

Cheers,

Robbie

[bogdancatangiu]

@RobbieMac Thank you. Hope it does not take another week for that, on top of the current delay..