When i got the superfast fibre package in the offer was an Amazon Echo included, it's been over 2 weeks now, and I didn't get any news about it. Called your phone support and they advised me to write a question here because 'that's the way it works'. What do I need to do?
@bogdancatangiu Welcome to the community and thanks for posting, what date was your broadband installed?
Community Moderator | NeilO | |
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@NeilO On the 10th of October
@bogdancatangiu You'll get an email in the next day or two with a code and a link to the bt.com shop website where you can claim your Amazon Echo. If it hasn't arrived by Friday post back to let us know.
Community Moderator | NeilO | |
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@NeilO Hello, I still have no email about my product...
Hi @bogdancatangiu,
Thanks for posting back!
Sorry you haven't received the email yet. Send over your details and we'll see if we can chase this for you from here.
Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.
Cheers,
Robbie
Community Moderator | RobbieMac | |
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You |
@RobbieMac OK, done, what next?
Hi @bogdancatangiu,
Thanks for sending over your details.
I have checked our email queue and we've got them. We deal with cases strictly in turn as we receive them so as soon as you reach the top of our email queue one of the guys will get back in touch to chase this for you.
Cheers,
Robbie
Community Moderator | RobbieMac | |
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