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Bogus1
Aspiring Contributor
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Message 1 of 15

Amazon echo

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My broadband went active on 14th dec. when can I expect to get the email allowing me to claim my Amazon Echo.

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Distinguished Sage
Distinguished Sage
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Message 2 of 15

Re: Amazon echo

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@Bogus1 wrote:

My broadband went active on 14th dec. when can I expect to get the email allowing me to claim my Amazon Echo.


It should be 14 days after your service was activated.

Have you checked to see if the email has gone into the spam folder by mistake?

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Bogus1
Aspiring Contributor
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Message 3 of 15

Re: Amazon echo

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Yes, nothing in spam folder, i check it regularly.
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Distinguished Sage
Distinguished Sage
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Message 4 of 15

Re: Amazon echo

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Bogus1
Aspiring Contributor
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Message 5 of 15

Re: Amazon echo

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Many thanks.
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Moderator
Moderator
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Message 6 of 15

Re: Amazon echo

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Hi @Bogus1 sorry about the delay replying, the email should have arrived by now if the order was eligible. What date did you place your order on? 

Community ModeratorNeilO
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Bogus1
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Message 7 of 15

Re: Amazon echo

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30th November
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Moderator
Moderator
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Message 8 of 15

Re: Amazon echo

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@Bogus1 Thanks for confirming that, can you send in your details on the 'click here to contact the mods' link and we'll be happy to help. You'll find the link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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Moderator
Moderator
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Message 9 of 15

Re: Amazon echo

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Hi @Bogus1 The Amazon Echo is being processed for you.  The offer you took up does not require you to receive a code and place the order for the Echo. Instead your details are passed to the BT Shop and they process the order for you. You should receive an email from the BT Shop in the next few days to confirm dispatch of the order. I'll keep the case open for a few more days to allow time to receive your Echo.

Cheers
John

Community ModeratorJohnC
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Bogus1
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Message 10 of 15

Re: Amazon echo

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Many thanks
Alex
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