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Ivor77
Beginner
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Message 1 of 6

And another missing cashback

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Hi,

My broadband went live on 9th March as scheduled and the following day I completed the online claims for £50 reward card and £50 cashback cheque. I got the reward card a few days later, but still no sign of the cashback cheque after more than 2 months. My order number began with AJM. Will someone please help?

Thank you.

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Moderator
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Message 2 of 6

Re: And another missing cashback

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Hi @Ivor77 Sorry you have not received your cashback yet.

 

Is this the Claim Form you completed for the cashback? Post back and let me know.

 

Cheers

John

Community ModeratorJohnC
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Ivor77
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Message 3 of 6

Re: And another missing cashback

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Hi John,

 

Yes, that form accepted my order details and told me to allow 45 days for the cheque to arrive. That was 72 days ago now.

 

Best,

Ivor

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Moderator
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Message 4 of 6

Re: And another missing cashback

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Hi @Ivor77 Thanks for confirming that for me.

 

We will be happy to help your cashback if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Community ModeratorJohnC
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Message 5 of 6

Re: And another missing cashback

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Hi @Ivor77,

 

Thank you for taking my call earlier I got word back from the promotions team and they're arranging for the cheque to be sent. This should arrive in the next 30 working days.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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Ivor77
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Message 6 of 6

Re: And another missing cashback

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Hi PaddyB,

 

Just to confirm I have now received the cheque!

 

Many thanks,

Ivor

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