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Jimmyb983
Beginner
166 Views
Message 11 of 14

Re: Annual CPI Price Increase in March 2020 - Not in contract?

@barnsbury, did you get any success?
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barnsbury
Aspiring Contributor
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Message 12 of 14

Re: Annual CPI Price Increase in March 2020 - Not in contract?

@Jimmyb983 

The forum moderator took my account details and submitted a complaint. So, I am wait for a response to that.

But, I have decided to leave BT with or without penalty.

Jimmyb983
Beginner
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Message 13 of 14

Re: Annual CPI Price Increase in March 2020 - Not in contract?

Thanks for your reply @barnsbury.
Fortunately I got to read your pre-edited reply and my situation is very similar except my cancellation charges are much higher.
Good to know!

Jimmyb983
Beginner
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Message 14 of 14

Re: Annual CPI Price Increase in March 2020 - Not in contract?

After speaking with BT on live chat and over the phone, it is correct that my contract pre-dates the changes to the terms and conditions for annual price increases.
Regardless, my price is still increasing.
It seemed like there was nothing I could do about this until a different ISP has confirmed they will cover the early termination charges.
Strangely as a result, BT were willing to talk.
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