Sorry BT but you have messed up our account yet again!
We have just received notification that our online bill is ready - however, we have just noticed that you have changed our account without us telling you to change it and without notification.
Prior to our house move in October, we were on the Infinity 2 with unlimited Evening & weekend calls. Whilst we accept that on moving to our new property we were unable to take the infinity with us (thats another issue completely) we have just noticed that you have removed the evening calls. WE HAVE NEVER TOLD YOU TO CHANGE OUR PHONE PACKAGE.
Yet again we find ourselves in the position of having to make a complaint to try and get this rectified.
This is not acceptable. Can one of the mods please respond and advise how we can get this farcical situation corrected.