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keane230
Newbie
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Message 1 of 3

Appaling customer service

Hi

 

I am having a really bad experience with BT over faults with broad band and email and getting nowhere fast. I have had a fault logged for over a week and they deny knowledge an just ask me to wait another 48 hours, rediculous. anyone help me with some advice how i find someone who will actually care or do i take my problem to the ombudsmen?

 

thanks in advance for your help.

 

Andy

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2 REPLIES 2
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Appaling customer service

Welcome to this user forum.

 

Do you have standard broadband, or BT Infinity?

 

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Moderator
Moderator
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Message 3 of 3

Re: Appaling customer service

Hi @keane230 and welcome.

 

I'm sorry you're having problems. I'm sure we'll be able to help. I need a few details first. Are you on Infinity or ADSL broadband? Are you having a dropping connection or slow speed issue? Can you try posting some speed test results? Give us as much information as possible and we'll take it from there.

 

Cheers

 

David

Community ModeratorDaveM
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