cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
keane230
Newbie
232 Views
Message 1 of 3

Appaling customer service

Hi

 

I am having a really bad experience with BT over faults with broad band and email and getting nowhere fast. I have had a fault logged for over a week and they deny knowledge an just ask me to wait another 48 hours, rediculous. anyone help me with some advice how i find someone who will actually care or do i take my problem to the ombudsmen?

 

thanks in advance for your help.

 

Andy

0 Ratings
2 REPLIES 2
Distinguished Sage
Distinguished Sage
216 Views
Message 2 of 3

Re: Appaling customer service

Welcome to this user forum.

 

Do you have standard broadband, or BT Infinity?

 

0 Ratings
Moderator
Moderator
209 Views
Message 3 of 3

Re: Appaling customer service

Hi @keane230 and welcome.

 

I'm sorry you're having problems. I'm sure we'll be able to help. I need a few details first. Are you on Infinity or ADSL broadband? Are you having a dropping connection or slow speed issue? Can you try posting some speed test results? Give us as much information as possible and we'll take it from there.

 

Cheers

 

David

Community ModeratorDaveM
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings