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gillyallan
Aspiring Contributor
146 Views
Message 1 of 3

Are bills late this month?

Normally bill comes out my account on 24th of month but nothing so far and even logging in online shows last months bill.
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allanraymond
Aspiring Expert
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Message 2 of 3

Re: Are bills late this month?

I don't know if there is a current problem, but normally the bill is issued (in my case anyway) about 8 days before the payment is taken from my bank. From what you are saying your bill amount would normally have been taken from your account on the 24th so by my reckoning your bill would have been issued and visible on your MyBT approximately 16 of this month.

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gillyallan
Aspiring Contributor
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Message 3 of 3

Re: Are bills late this month?

Yes that's correct except it isn't. I went to live chat and they say it'll be sorted within 48 hours.
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