I called support on 04.10 to cancel my broadband and landline by 13.10. I haven't received any confirmation email and I've just got a new bill to pay for October and November. I've already cancelled my direct debit as I am abroad until next year.
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I think that you need to give 30 days notice when cancelling which is probably why you've received another bill. I would check your bill to see if it only includes your notice period, although I suspect that this could span two bills depending upon when your regular billing date is.
Thanks Andy. I ve asked them about the notice period and they promised me to cancel by the date I ve asked.
Thank you Kate. All clear now. I hope they will send some confirmation about the cancellation in a month time.
I've just had a chat with the account team and they can confirm that there is NO cancellation request for my account.
So someone has forgotten to push a button or something when I've asked to cancel.
It cost me money, and time, and I have to call them again for cancel. But can you imagine how much does it cost to call and be on the queue for an hour from abroad?
That's so annoying.
And if BT do records all the phone calls, is it not possible to find my call on 04.10 and do the cancellation instead of me calling them again? (And find out who was responsible to this mistake...)
Hi @dsidous, thanks for checking that with the chat team and sorry that your account has not been closed. I've sent you a Private Message on how to contact the Mod team and we will be happy to help you get the account closed and provide feedback on the error.