Can someone please help me.
This has been going on for many, many months now. My free period promotion of Game Pass ended, but I keep getting billed £12 for it every month. I don't want it. And it doesn't even top-up my Game Pass account anymore either, yet I am still being billed for it every singe month.
Every month I have to resort to going on BT Web Chat, explain the situation, over and over again, each time they tell me it's been removed. I get assured it won't happen again the following month. And it ALWAYS happens again.
That's the general problem above, but it's got more frustrating just recently.
Typically I contact BT Web Chat before the bill is due to be paid and get the £12 Game Pass charge taken off before the payment date. On last month's bill though the person didn't actually take it off and I ended up paying the £12. I had to contact them again to tell them about this. I was told I'd get a bank refund of £12, however I then got an email saying it would show as a credit on my next bill, which wasn't what was agreed.
Anyway, my next bill has now come in, and yes it does have the £12 credit applied to this bill. However, this bill also has another £12 Game Pass charge too. For XXXX sake!
What am I expected to do here? Do I seriously have to contact BT every damn month for the rest of my life? I am in a contract with BT but from my perspective I think the contract is void because I keep getting billed for something I haven't asked for, and I'm not even receiving it either, nor do I even want it.
This is around the time I get onto BT Web Chat, but I just can't be bothered anymore. I am fed up with it.
