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Glad1atus1
Newbie
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Message 1 of 5

August Free Tech Gift Email Not Received

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Hello,

 

After signing up for Broadband and BT Sport in August, I am still awaiting my free tech gift email (Tablet/Xbox).

 

I can confirm that my broadband was activated on the 22nd August, so it has been far more than the 30 days specified. I also phoned the help line 9 working days ago and the person I spoke to said I should hear something within 5 working days of that call. I am yet to hear anything back.

 

It has now been 60 days since the broadband was activated and to be honest, my patience is running a bit thin.

 

Hope you can help swiftly, as this was one of the deciding factors for me signing up for this service.

 

Best wishes,

 

Chris

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4 REPLIES 4
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: August Free Tech Gift Email Not Received

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 5

Re: August Free Tech Gift Email Not Received

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Hi @Glad1atus1 and welcome.

Thanks for posting about delay in receiving your free gift. I'm really sorry it'staking so long at arrange this for you. I'll be happy to take a look at this for you. I've sent you a private message explaining how you can contact the forum moderation team.
Check here: https://community.bt.com/t5/notes/privatenotespage

Please drop me a reply with the details and I'll check it out for you.

Cheers

David

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Moderator
Moderator
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Message 4 of 5

Re: August Free Tech Gift Email Not Received

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Hi @Glad1atus1,

Thanks for sending in your account information.

I have sent you a private message with a link and voucher code to claim your free gift.

Can you let me know if you can order the gift OK?

Matt

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Glad1atus1
Newbie
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Message 5 of 5

Re: August Free Tech Gift Email Not Received

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Hi Matt,

 

Thank you for the message and all the details. I can confirm it is all ordered now.

 

Thank you again for your quick responses.

 

Best wishes,

 

Chris