BT cut me off over a month ago. Next door moved house and they disconnected us despite 4 assurances they’d sorted the error and it wouldn’t happen.
Over a month on, dozens of calls and endless hours on the phone later were (hopefully) close to being reconnected.
During that period BT sent us one of the 4G hubs to provide limited access. We are rural and the signal isn’t great. But it allows some basic streaming and access.
However does them sending this hub as a workaround then mean we haven’t had ‘complete’ loss of service and therefore are not entitled to the £8 a day compensation?
I’d like to post full details of this train week of customer service, but my personal notes on this ongoing fiasco currently runs to 16 pages. :-0