Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Graham2927
Beginner

on ‎10-03-2022 19h39

1,678 Views
Message 1 of 2

Automatic compensation

Hello,

how long does BT take to put automatic compensation into account.

my Landline was down for most of last year and I was told I would get compensation. The fault has been fixed for a couple of months now.

Just wondering how long to leave it before calling them.

thanks

0 Ratings
Reply
1 REPLY 1
-Richie-
Guru

on ‎10-03-2022 20h15

1,666 Views
Message 2 of 2

Re: Automatic compensation

Automatic compensation is applied for a total loss of service, if the service isn't restored 2 working days after it was reported to BT.

Automatic compensation was also paused for several months over the last 2 years, due to the restrictions in place regarding Covid.

If it's been a couple of months then it looks like you weren't entitled to it or it never tracked properly, speak with the Help team on 0800 800 150, they can investigate.

0 Ratings
Reply