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MillyMollyMandy1
Contributor
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Message 1 of 20

BEREAVEMENT BT ACCOUNT HOLDER & SUPERFAST FIBRE

BEREAVEMENT BT ACCOUNT HOLDER & SUPERFAST FIBRE

Just looking for a few tips re the best way forward, perhaps from someone who has experienced a similar situation.

The BT broadband/landline contract is due for renewal very soon. The account is in my deceased husband’s name.

Would it be better to:
1. Keep the account and just change the ‘Account Holder’ details to mine, then set up a new BT contract as an existing customer?
2. Close the existing account and start afresh as a new BT customer?
3. Check out other providers?

Also, whilst checking Fibre availability, BT states that it is not available in my area. The service on the current contract claims to be for Superfast Fibre 1 Unlimited. Surely, we shouldn’t have been paying for Fibre if it’s not available or am I missing something?

Thank you for reading.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 20

Re: BEREAVEMENT BT ACCOUNT HOLDER & SUPERFAST FIBRE

it is possible that your cabinet is full and therefore fibre connections are not available and there is a waiting list.  If this is the case then moving to another ISP you would lose your current connection and then join the waiting list

try entering your phone number and post results. This will show what is available to you

https://www.dslchecker.bt.com/adsl/adslchecker.welcome



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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 3 of 20

Re: BEREAVEMENT BT ACCOUNT HOLDER & SUPERFAST FIBRE

@MillyMollyMandy1 

Please could you visit this page for help.

http://bt.custhelp.com/app/answers/detail/a_id/9845/~/bereavement---bt-account-holder

Another poster with a similar issue, found it best to cancel the contract, and start a new one in their name.

MillyMollyMandy1
Contributor
839 Views
Message 4 of 20

Re: BEREAVEMENT BT ACCOUNT HOLDER & SUPERFAST FIBRE

Thank you for your response. I have used the link but I'm afraid the results don't mean anything to me.
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MillyMollyMandy1
Contributor
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Message 5 of 20

Re: BEREAVEMENT BT ACCOUNT HOLDER & SUPERFAST FIBRE

Thank you for your response Keith_Beddoe. I have looked at that page but concerned about taking the wrong route.
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Keith_Beddoe
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Distinguished Sage
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Message 6 of 20

Re: BEREAVEMENT BT ACCOUNT HOLDER & SUPERFAST FIBRE


@MillyMollyMandy1 wrote:
Thank you for your response Keith_Beddoe. I have looked at that page but concerned about taking the wrong route.

I will see if a moderator can offer more advice, they are usually very helpful in these circumstances.

 

MillyMollyMandy1
Contributor
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Message 7 of 20

Re: BEREAVEMENT BT ACCOUNT HOLDER & SUPERFAST FIBRE

Many thanks
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 8 of 20

Re: BEREAVEMENT BT ACCOUNT HOLDER & SUPERFAST FIBRE

They are quite busy, but they should post here, and normally take ownership of your issue.

MillyMollyMandy1
Contributor
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Message 9 of 20

Re: BEREAVEMENT BT ACCOUNT HOLDER & SUPERFAST FIBRE

Thank you 🙂
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DavidM
Moderator
Moderator
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Message 10 of 20

Re: BEREAVEMENT BT ACCOUNT HOLDER & SUPERFAST FIBRE

Hi @MillyMollyMandy1 and welcome to the community.

Please accept my condolences for you loss. There are a couple of options I can offer. You can either keep the account in your name and I can check if there are any suitable deals for you or you can cancel the account completely. The latter will mean you'll be without service until you decide which route you want to take. You would also loose your telephone number. Whichever option you chose to go with I can help you. 

I've sent you a private message explaining how you can contact the forum moderation team. Just drop me over a reply with the details and we’ll check it out.

Cheers

David