I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
From what I can recall, I was browsing for the best deals through uswitch. I then clicked through to BT and ordered direct.
I think its not tracked properly. This is what a moderator has posted about before.
This can happen for a number of reasons such as having multiple windows open when placing your order.
They may be able to help.
I browsed and ordered through my mobile device and I know this leaves windows open so perhaps that is the problem. Hopefully they will be able to track and all will be well.
I will keep an eye on this thread to make sure one of the moderators can advise.
The Gift Card help team are pretty up to date lately and will get back to you before we can. You can reach them at the following link: BT Gift Card Help
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