I have just received email confirmation that my claim has been accepted. I never did get as far as filling in a claim forms but they have managed to track and trace and confirm my eligibility.
My thanks go to DanielS and Keith for the support and help.
I was aware that this being a forum my issue may have been heard but not resolved however I am grateful that this could have been taken up on my behalf if necessary. Great forum, many thanks.
I've just received a text and email saying sorry and that they have put my £150 in the post. Thanks for the quick response bt