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Thanks for posting and welcome to the forum I'm really sorry to hear of the problems that you have had with your order, it sounds like further underground work is required to get you connected.
Your best bet would be to contact our order team and allow them the chance to put things right. I will drop you a private message now which will include the link to our order team whereby you can online chat with them. This order team is based in the UK and will own your complaint until everything is sorted out.
Should you have any further problems after speaking with this team please let us know.