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Colone
Beginner
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Message 1 of 3

BT 4 attempts and still no Landline and Broadband service

First contacted BT on 10 th August to provide me with a landline and broadband. service. Spoke with 5 different custeomer services staff who have failed to provide me with this. Received a call this weekend thinking finally this has been resolved, even received 2 emails confirming my order. All in all I must have spent 6 hours on the phone with BT Customer Services who have still failed to resolve this issue. I received a voicemail yesterday to say my order has been cancelled!!

Anyone else experienced such a dreadfully poor service from BT?

Anyone have the contact details for BTs Customer Services Manager?

 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: BT 4 attempts and still no Landline and Broadband service

I have asked forum mods to see if they can help you and get order placed   they will post here



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RobbieMac
Moderator
Moderator
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Message 3 of 3

Re: BT 4 attempts and still no Landline and Broadband service

Hi @Colone

Welcome to the Community and thanks for your post!  I have moved your post to the "Bills & Packages" board where it is more appropriate.

I'm sorry that you have been having problems getting a line and broadband service connected.  I appreciate the time you have taken to contact us about this.  As you have been speaking with numerous people and you're no further forward we'll step in to lend a hand and get you sorted.

Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie

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