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rossanodan
Beginner
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Message 1 of 2

BT Account Number paradox

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Hello everyone!

I'm trying to access My BT to see my online bills but I am asked for the Account Number. If I got it right, I can find it on a paper bill. The problem is that I don't have any paper bill because I enabled the online billing.

The help page is not useful, obviously, and looks like there's no way to chat with advisors via the live chat. Please, do you have idea about how to sort this?

I saw there's a similar post in the Community but there isn't a clear solution.

Thanks in advance,

Rossano

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pottyperson
Distinguished Guru
Distinguished Guru
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Message 2 of 2

Re: BT Account Number paradox

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If you're paying by direct debit, the account number will show in your bank statement.

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