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Theoretical
Newbie
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Message 1 of 3

BT Account issue

I am trying to log in to my BT account, however i have forgot the password for the email, i still know the email address for the account, however when i press lost pastword, i fill out the security question, it then says it has emailed a reset to the account i cant get in.

 

If anyone knows how to help, it would be appreciated.

 

Thanks

Rob.

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2 REPLIES 2
Distinguished Sage
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Message 2 of 3

Re: BT Account issue

Hi

I am sorry to see you are having problems

I suggest you contact live chat at this link they should be able to help you


http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums

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Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: BT Account issue

Did you follow this link to change the email password rather than the one for the account password.

 

https://register.btinternet.com/cgi-bin/load_page?page=/selfhelp/pwdRst_username.html

 

Once you have done that it should allow you to reset the email password.

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