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ccorbett
Aspiring Contributor
474 Views
Message 1 of 13

BT Account showing not eligible for reward

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Hi,

 

I signed up for Infinity broadband package on the basis that I would be able to claim a £200 reward card when the installation was complete

 

The installation took place yesterday and my account shows the order as complete howver when I go to the My Rewards site it states that I am not eligible for a reward.

 

My order number was VOL**-********

 

Can anyone please help?

 

Regards

 

Chris

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12 REPLIES 12
Moderator
Moderator
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Message 2 of 13

Re: BT Account showing not eligible for reward

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Hi @ccorbett and welcome.

 

Was your order placed online? Do you have the first three letters of that order reference i.e. BTC?

 

Cheers

 

David

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ccorbett
Aspiring Contributor
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Message 3 of 13

Re: BT Account showing not eligible for reward

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Hi,

 

Yes the order was placed online and the order number was the VOL number I originally gave howver there is also a Sales ref no. Z60*********?

 

Does that help?

 

Regards

 

Chris

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Moderator
Moderator
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Message 4 of 13

Re: BT Account showing not eligible for reward

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Hi @ccorbett,

 

 

I'm really sorry but the order reference Z60 is not eligible for any offers. It shows that the order did not track correctly possibly due to there being multiple browsers open at the same time. Again, I'm sorry but in this case there's nothing we can do to help.

 

Cheers

 

David

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ccorbett
Aspiring Contributor
452 Views
Message 5 of 13

Re: BT Account showing not eligible for reward

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OK well how do I escalate as the only reaosn I signed up was due to this offer and I only have one browser installed on my computer!

 

Regards

 

Chris

 

 

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ccorbett
Aspiring Contributor
445 Views
Message 6 of 13

Re: BT Account showing not eligible for reward

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Do you know what I am livid. I am sure if you cjeck the day I signed up was teh last day of ther offer which in itslef tells a story.

 

I think I will just fiel a Small Claim Court summons aginst BT and see how that plays out.

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ccorbett
Aspiring Contributor
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Message 7 of 13

Re: BT Account showing not eligible for reward

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I am able to send a copy of my Chrome History together with a copy of the page that I am taken to if I follow the link that I used on 17th May when I signed up. It clearly takes me to a page showing the current offer of £150 offer (whereas of course at the time it was teh £200 offer). To say that I am not eligible based upon this evidence is ridiculous.

 

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ccorbett
Aspiring Contributor
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Message 8 of 13

Re: BT Account showing not eligible for reward

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All gone quiet from BT?

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ccorbett
Aspiring Contributor
398 Views
Message 9 of 13

Re: BT Account showing not eligible for reward

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Still noting? Great customer service this is..glad I switched!

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Distinguished Sage
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Message 10 of 13

Re: BT Account showing not eligible for reward

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The moderators have explained your order did not track correctly and you cannot claim a reward the moderators are the only BT employees on this forum
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