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Kirsty_C
Newbie
1,552 Views
Message 1 of 5

BT Anytime call package - freecalls!!!

Hi

Just got my first bill after upgrading to BT anytime and was completely shocked.

I was under the impression that all normal uk landline calls were free (as long as under 1 hour) but instead Ive only got my first 100 calls free leaving me with a stupidly high bill! Completely not expected and not budgetted for. Have I missed some small print somewhere can anyone help?

Thanks in advance Kirsty

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4 REPLIES
Patty-L
Recognised Expert
1,525 Views
Message 2 of 5

Re: BT Anytime call package - freecalls!!!

Hi Kirsty welcome to the forums. In the VERY small print you will find that there is a fair usage policy 1000 minutes

 

 or 150 calls a month, after that calls are charged at standard BT rate.

 

http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=31674&s_intcid=con_in...

 

Click on link above then go to legal stuff,  then more legal stuff  you will find it there.

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Bob1001
Aspiring Expert
1,502 Views
Message 3 of 5

Re: BT Anytime call package - freecalls!!!

Yes you are correct. BT have redefined "unlimited" although it is buried in the T&Cs I would think this is something worth taking up with trading standards or the people who control advertising to get them to remove BT's misleading adverts.

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Distinguished Guru
1,498 Views
Message 4 of 5

Re: BT Anytime call package - freecalls!!!

The way I read it, the limit of 150 calls only applied to 0845 and 0870 calls.  I can see no limit for normal land-line calls.

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Patty-L
Recognised Expert
1,495 Views
Message 5 of 5

Re: BT Anytime call package - freecalls!!!

Ectophile I think you may be right, on reading small print again,

it does appear to be 0845 and 0870 calls. Perhaps Kirsty can tell

us if she makes a lot of these calls or not, but she did

say "normal" landline calls.

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