on 01-06-2011 8h00
Just got my first bill after upgrading to BT anytime and was completely shocked.
I was under the impression that all normal uk landline calls were free (as long as under 1 hour) but instead Ive only got my first 100 calls free leaving me with a stupidly high bill! Completely not expected and not budgetted for. Have I missed some small print somewhere can anyone help?
Thanks in advance Kirsty
01-06-2011 9h21 - edited 01-06-2011 9h47
Hi Kirsty welcome to the forums. In the VERY small print you will find that there is a fair usage policy 1000 minutes
or 150 calls a month, after that calls are charged at standard BT rate.
Click on link above then go to legal stuff, then more legal stuff you will find it there.
on 01-06-2011 15h01
Yes you are correct. BT have redefined "unlimited" although it is buried in the T&Cs I would think this is something worth taking up with trading standards or the people who control advertising to get them to remove BT's misleading adverts.
on 01-06-2011 17h08