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Welcome to this forum.
This is a customer to customer forum only,
This is where customers help each other get the most out of BT products & services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
BT do not provide or maintain the external network. This is done by Openreach who work for all service providers. BT do not get any special treatment.
They maintain the database, so that is the reason you cannot place an order. New bulids can take many months for the infrastructure to be completed by Opnreach, before the database can be updated, so prepare for a long wait.
If you wish to proceed with an order from BT Retail, then there is a team here that can chase Openreach for you.
If you go with Sky, then you will have to try and contact them to do the same. Not sure how you would go about that.
If this was communicated to us properly in the first place, we wouldn't have had to post/complain on here however thank you for your help.
There are people here from BT Retail who can help you if you want to place an order for BT products. If you decide to do that, I can arrange for one of them to contact you.
Welcome to the community forum. I am sorry to hear about the problems you have had in getting your new address details updated. I'll be able to take a look at this for you. Please send me in your details using the "Contact The Mods" link found in my profile.