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boblocke
Beginner
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Message 1 of 7

BT Broadband renewal

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Have received email to renew my broadband contract (Fibre 1) Alternative deals from Vodafone and Sky show much cheaper monthly rates but Vodafone with do it for a 10Mbps increase in speed. BT24 Mbps, Vodafone guarantee 35 Mbps from same exchange.  Why can't BT offer such speeds down the same line? Not worth staying with BT?

 

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garybs29
Recognised Expert
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Message 2 of 7

Re: BT Broadband renewal

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I can guarantee Vodafone can't offer you the higher speed on the same line. They haven't signed up to the voluntary broadband code of practice from Ofcom which means they don't have to give you full & correct information about speeds at peak times etc, what else are they not going to tell you about the service as well?

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boblocke
Beginner
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Message 3 of 7

Re: BT Broadband renewal

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I don't get the 24 Mbps that BT offer in their contract - best I get is around 18 Mbps. So why pay another £100a year to BT for also not getting the speeds shown?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: BT Broadband renewal

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@garybs29 

You need to remove the price comparisons, as its against forum rules to post them here. Thanks.

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boblocke
Beginner
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Message 5 of 7

Re: BT Broadband renewal

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 How do I get access to forum rules?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 6 of 7

Re: BT Broadband renewal

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https://community.bt.com/t5/Announcements-Guides-Community/BT-Community-User-Guidelines/td-p/1375043

Discussions going off topic The BTCare Community Forums are intended for the discussion of issues related to BT products and services. Please do not post material about competing services and products from other providers.  This includes making obvious references to other providers without actually naming them.

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boblocke
Beginner
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Message 7 of 7

Re: BT Broadband renewal

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Many thanks - fully understand and accept

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