Please Help! I have been told there is a telecare marker on my account. I have never had a telecare device fitted to the home. This must have been implemented onto my account after my broadband was fitted last year as I have been told that I would not have been able to change to a digital phone line if it was on there prior to installation.
I am looking to add a TV package but was told by a BT customer service worker that I would not be able to have any deals added as this marker is in place.
I was today told it was an error with the system and to fill out a form on the BT Openreach website to have the marker removed but there is no such form that I can find and there is no contact number.
I have seen other stories of people having similar problems recently.
Any help would be appreciated.
