I have sky fibre - through a BT landline - piggybacking on BT
Want to move to BT- BT can't find me and want me to pay £50 to have a line fitted! i have a line, i have fibre, my neighbours have fibre.... do BT help? no they pass me back and foward from sky to them... frustrated! anyone else had this problem? how was it solved?
BT Retail cannot take over an existing fibre connection. The existing connection has to be ceased, and the port in the cabinet freed for the next order, which could be from any provider that uses the Openreach network.
If you have a BT Retail phone line, in order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker
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Does the broadband checker say that there is no fibre, or that you can't have it because the cabinet's full?
There is an issue with the system in that it will not allow you to order if it knows the cabinet is full. You could cancel your existing broadband and then try re-applying, but beware as there is a serious risk that someone else will get the newly freed-up line first. That would leave you with no fibre service at all.
It's says there is no data for this line , this could be because it's not a bit line, it is, or it's a new line, it isn't.