Showing results for 
Search instead for 
Do you mean 
Posts: 3
Registered: ‎18-10-2011
0 Ratings

BT Chat online

Hello Everyone,


I am hard of hearing which makes contacting BT by phone to discuss the (usually) annual renewal of my broadband contract  very difficult. Last year I was able to use their online Chat facility to arrange to undertake contract renewal discussion via email. Last Friday, I was able to contact BT again using their Chat online facility to try to arrange the same procedure this year. I was told someone from their "specialist team" would contact me by email within 24 hours. There has been no email from BT 4 days later. Today I tried to use the chat online link again but it has mysteriously been "greyed out" and is inactive. Can anyone tell me if this chat online facility should still be available? Alternatively, can anyone tell me how to contact BT by email? I have checked online  and their "Contact" process is a closed system which only allows you to ask the questions they want you to be permitted to ask. I will be very happy if anyone can tell me I am wrong about this last point and explain why. Thanks for reading this.



Distinguished Sage
Posts: 39,595
Registered: ‎27-01-2010
0 Ratings

Re: BT Chat online

Online chat does appear to be down, not sure what the problem is.


Forumhelp (personal website) is back, with lots of useful info for BT home broadband customers..

Posts: 3,049
Registered: ‎28-01-2010
0 Ratings

Re: BT Chat online

Hi Guys,


Thanks for letting us know.  I have reported the problem now, we'll get it back up and going for you asap.






BTCare Community Mod

If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.

We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.

If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.