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ynwa2009
Beginner
197 Views
Message 1 of 7

BT Cheque Cashback Not Received

Hi, 

Like many others my cashback cheque (£50) has not arrived since my broadband switched on 08/05/2018.

My BT reward card did arrive no issues. 

I have followed the correct links to request the voucher and even have screenshots of eligibility and where the voucher request was completed. 

Regards, Lou

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6 REPLIES 6
Moderator
Moderator
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Message 2 of 7

Re: BT Cheque Cashback Not Received

Hi @ynwa2009,

Have you heard anything back after you contacted us for the vouchers? When did you claim it?

Thanks

DanielS

Community ModeratorDannyS
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ynwa2009
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Message 3 of 7

Re: BT Cheque Cashback Not Received

Hi,

Thanks for the reply.

No, nothing after submitting. Tomorrow will be day 45. 

I did take a screenshot of the submission screen but have heard nothing since.

Not sure what i need to now do to push this along.

Thanks.

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Moderator
Moderator
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Message 4 of 7

Re: BT Cheque Cashback Not Received

Thanks @ynwa2009. We'll contact the team for you to find out what's happening. It may take us a couple of working days before we can get back to you.

To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you.

Thanks

DanielS

Community ModeratorDannyS
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ynwa2009
Beginner
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Message 5 of 7

Re: BT Cheque Cashback Not Received

Ok, thanks very much. Do you need any information from me? Just wondering how you can link this to my account.

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Moderator
Moderator
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Message 6 of 7

Re: BT Cheque Cashback Not Received

Hi @ynwa2009,

Yes please, I need you to complete our web form. I'll include how to below:

To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you.

Thanks

DanielS

Community ModeratorDannyS
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ynwa2009
Beginner
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Message 7 of 7

Re: BT Cheque Cashback Not Received

Cool, thanks i have submitted.

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