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procyon
Aspiring Contributor
499 Views
Message 1 of 6

BT Cloud storage limit issue

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Hi,

 

I have BT Infinity 2.

On Monday I went to upgrade to my 'inclusive' 50GB cloud storage online and was told that I needed to renew my contract. As it was due for renewal soon anyway I thought no problem. Phoned and explained what I wanted to do and renewed my contract for Unlimited Calls, Unlimited BT Vision and Infinity 2. Received emails over the course of the next few hours saying that everything was completed. Checked my cloud storage limit, still 2MB. Phoned Tuesday morning to get it sorted ans was told it could take up to 3 days. WHAT!!! It says online that it can be done in minutes! Anyhow, checked again today and still showing 2GB. Phoned again and was told they are experiencing 'iissues' and it would be sorted 'sometime'

 

Any help would be greatly appreciated.

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5 REPLIES 5
Distinguished Sage
491 Views
Message 2 of 6

Re: BT Cloud storage limit issue

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Hi

I am sorry to see you are having problems


I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951


They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress


They are a UK based BT specialist team who have a good record at getting problems solved


This is a customer to customer self help forum the only BT presence here are the forum moderators

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procyon
Aspiring Contributor
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Message 3 of 6

Re: BT Cloud storage limit issue

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Thanks john46,

 

I have already done this, I came across your reply to a similar thread, and followed the link. I suppose all I can do is wait some more Smiley Sad

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evfrson
Aspiring Contributor
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Message 4 of 6

Re: BT Cloud storage limit issue

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Don't hold your breath I have been waiting 10 days and still not got 50GB.

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procyon
Aspiring Contributor
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Message 5 of 6

Re: BT Cloud storage limit issue

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Issue now resolved by very helpful member of BTCare team. Many thanks Smiley Happy

JackJones
Aspiring Contributor
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Message 6 of 6

Re: BT Cloud storage limit issue

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I wouldn't hold your breath either.  I have BT Cloud and am incredibly disappointed.  It has far less functionality than BT Digital Vault, and is categorically NOT a backup program. Not to mention it runs your CPU up to 100% for most of the time.

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