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Message 11 of 26

Re: BT Duplicated & CANCELLED new order? Quidco avoidance tactic?

Hi @Psychologica,

 

@PaddyB will be in later this evening. I'll let him know that you were in touch.

 

Thanks

 

DanielS

Community ModeratorDannyS
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Psychologica
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Message 12 of 26

Re: BT Duplicated & CANCELLED new order? Quidco avoidance tactic?

Thanks Daniel, if it's after 6ish pls ask him to call my (non-BT) mobile.

Cheers,

Matt
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Moderator
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Message 13 of 26

Re: BT Duplicated & CANCELLED new order? Quidco avoidance tactic?

That's no problem at all @Psychologica.

 

I know he has a few things to do on your account tomorrow too.

 

Take care for now

 

DanielS

Community ModeratorDannyS
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Psychologica
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Message 14 of 26

Re: BT Duplicated & CANCELLED new order? Quidco avoidance tactic?

Quick update: - 

 

2 months since I placed the order... 

 

Duplicated, cancelled, & split orders (I have had 6 different order references for my one order)

 

I've had 3 smart hubs delivered as a result

 

Engineer visit yesterday - "fibre will be activated by midnight"

 

This morning STILL no fibre

 

BTs answer - "we'll send you another smart hub"

 

Tried all three hubs we already have for good measure - no fibre - so clearly NOT the hub... 

 

Called back, new guy is so much more helpful. When I said the light was orange he was like 'well the the hub is working so I don't know what the other guy was doing'

 

 

 

 

Just as an aside, I've learned that my BT Mobile has no visual voicemail, or WiFi calling (excluding SmartTalk which is no use to me) so effectively my mobile contract is pointless too - I have no signal at home. 

 

So: - 

 

BT Mobile - activated, but effectively useless for my needs

BT Landline - Only just activated, seems to be working

BT Fibre - supposedly activated, but not working 

BT Sport - activated, no complaints

 

So I'm fairly happy with half my order so far, but 2 months of this is getting a little bit draining. 

 

 

Patrick (mod) - this is not a criticism of you, you've been helpful. But seems like you are being let down at every angle in trying to sort this one simple order out for me. 

 

 

 

 

 

 

 

 

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Psychologica
Aspiring Contributor
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Message 15 of 26

Re: BT Duplicated & CANCELLED new order? Quidco avoidance tactic?

Further update -

 

Spoken to 5 people and have had to call every time (despite being promised a call back)

 

and still no internet. They have no clue what they are doing.

 

One of them was like you need to call a different number which when I did it was a business line.

 

She also said 'i'm going to close your complaint as it's resolved' and I had to argue with her for about 5 minutes to make sure she didn't close it.

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Psychologica
Aspiring Contributor
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Message 16 of 26

Re: BT Duplicated & CANCELLED new order? Quidco avoidance tactic?

Still no fibre... 

 

 

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Psychologica
Aspiring Contributor
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Message 17 of 26

Re: BT Duplicated & CANCELLED new order? Quidco avoidance tactic?

I do have 4 hubs now though... 

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Moderator
Moderator
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Message 18 of 26

Re: BT Duplicated & CANCELLED new order? Quidco avoidance tactic?

Hi @Psychologica Sorry your broadband is still not connected. @PaddyB Has your case in his queue for today and he will be in touch with you later today when he gets in.

 

Cheers

John

 

Community ModeratorJohnC
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Psychologica
Aspiring Contributor
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Message 19 of 26

Re: BT Duplicated & CANCELLED new order? Quidco avoidance tactic?

Thanks John

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Psychologica
Aspiring Contributor
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Message 20 of 26

Re: BT Duplicated & CANCELLED new order? Quidco avoidance tactic?

PaddyB 

 

Hi Patrick, are you working today? John had mentioned you'd have an update for me?

 

Cheers, 


Matt 

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