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Aspiring Contributor
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Message 1 of 14

BT Gift Card Reward Card not showing on account

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Hi, can anyone help i ordered my mum new BT  super fast fibre 1 broadband package on 10th March 2020, that stated £80 BT reward card (MasterCard pre-loaded). The broadband was activated on 26th March and we have waited for 2 weeks after activation, there are no rewards showing on her account, how do I request my reward card ?

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 14

Re: BT Gift Card Reward Card not showing on account

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@Chezjp1970 

Did you place your order online on BT.com

Did you place your order via a third party website?

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Aspiring Contributor
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Message 3 of 14

Re: BT Gift Card Reward Card not showing on account

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hi yes it was on the BT site 

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Distinguished Sage
Distinguished Sage
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Message 4 of 14

Re: BT Gift Card Reward Card not showing on account

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@Chezjp1970 wrote:

hi yes it was on the BT site 


Is there nothing showing here?

Claim your BT Reward Card

Its only just 14 days, so if you cannot claim by the end of next week, then please post back here. You have three months to claim, so there is plenty of time.

 

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Aspiring Contributor
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Message 5 of 14

Re: BT Gift Card Reward Card not showing on account

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thats great thanks for your help.  Will it just appear on the account to claim ?

 

 

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Distinguished Sage
Distinguished Sage
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Message 6 of 14

Re: BT Gift Card Reward Card not showing on account

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@Chezjp1970 wrote:

thats great thanks for your help.  Will it just appear on the account to claim ?

 

 


Just follow the link on the page to claim the reward, that will take you to the account login page.

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Aspiring Contributor
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Message 7 of 14

Re: BT Gift Card Reward Card not showing on account

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Hi i have checked on BT and there are no rewards showing on my account how do I claim the card?

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Aspiring Contributor
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Message 8 of 14

Re: BT Gift Card Reward Card not showing on account

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Hi Keith still not showing in the rewards?
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Moderator
Moderator
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Message 9 of 14

Re: BT Gift Card Reward Card not showing on account

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Hi :Chezjp1970,

Thanks for taking the time to come back to the Community.

Sorry that you have not been able to claim your Reward Card. I've sent you a Private Message with details on how you can get in contact with the mod team.

Thanks

Matt

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Aspiring Contributor
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Message 10 of 14

Re: BT Gift Card Reward Card not showing on account

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Thanks Matt - I have sent the details in a private message - just wondering if you have received them

 

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