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Aspiring Contributor
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Message 1 of 4

BT HALO Upgrade

Hi,

Back in July I was sent an email explaining I’d be “soon” automatically upgraded to BT Halo 1. This still hasn’t happened as far as I can see from my account. Just wondered when this would be scheduled to take place and what improvements/benefits off the back of it I can expect to receive?

Thanks In Advance 

luke 

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: BT HALO Upgrade

Have you checked MYBT to see if package now has Halo 1 added

Halo 1 or 2 are add-on to your package but they do not give any benefit of faster connection speed. Halo 2 gives a new SH2 but Halo 1 does not 



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Aspiring Contributor
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Message 3 of 4

Re: BT HALO Upgrade

Hi Thanks for the reply,

Yes I can confirm that nothing has been added to my account upon checking. Strange that the comms were sent in July but nothing still actioned.

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: BT HALO Upgrade

then phone options team 0800800030 and see if they can explain and add halo 1



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