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Newbie
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Message 1 of 2

BT ID Activation

I've received an email from BT saying I need to activate my BT ID to be able to see my bills, products and extras online. When I click the link in the email to active my ID, I am asked to answer my security question, however it continues to say say my answer is incorrect which it isn't. I then click 'forgot answer' to which I am required to input my account number, which is apparently found on my bills, which I cannot access without activating my BT ID - i'm stuck in a loop!!

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Moderator
Moderator
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Message 2 of 2

Re: BT ID Activation

Hi @marcalner, if you chat online with the billing team they'll be able to help you with this.

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