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ZoeC23
Beginner
279 Views
Message 1 of 6

BT ID not linked to an account

Hi 

I'm hoping someone can help me with my BT ID.

I can view my account online, with GB number showing in the top right, but when I try to link this into the BT APP it won't let me link this ID. 

Is there someone on here that can advise me, also my products are not showing on my products list on my account. 

Many thanks in advance

Zoe

 

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5 REPLIES 5
NeilO
Moderator
Moderator
267 Views
Message 2 of 6

Re: BT ID not linked to an account

Hi @ZoeC23 welcome to the community and thanks for posting, it sounds like you may have an old account number associated to your BT ID if no products are showing. Have you recently came back to BT? If so you'll have a different account number than before.

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ZoeC23
Beginner
259 Views
Message 3 of 6

Re: BT ID not linked to an account

Hi Neil 

I can confirm that I have recently comeback to BT, but have had no correspondence with my new ID number. 

Is this something you can help me with? 

thanks

Zoe

 

 

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-Richie-
Guru
249 Views
Message 4 of 6

Re: BT ID not linked to an account

Claiming account holder status will let you use the app and any value added services, try this :

  1. Log in to My BT >
  2. Click on Settings and Your account
  3. Scroll down and you'll see if you're an Account holder or Account manager
  4. Click on the I should be the Account holder link and follow the steps
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ZoeC23
Beginner
206 Views
Message 5 of 6

Re: BT ID not linked to an account

Hi 

sorry for delayed response, I do not get an option as suggested, it says I am the account holder already

Do I have anyone account which needs to be added - I seek that number 

thanks

 

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Matt-S
Moderator-Retired
193 Views
Message 6 of 6

Re: BT ID not linked to an account

Hi @ZoeC23,

Thanks for getting back to us.

You might be able to find the account number on your bank statement if you pay by direct debit. The payment may show as BT PLC followed by the account number which would likely follow this format if it's a new account "GBXXXXXXXX".

If you can't find the account number this way you would need to call 0800 800 150 so that an account number reminder letter can be sent out.

Thanks

Matt

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