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CAA
Aspiring Contributor
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Message 1 of 2

We have two ID's set up on our BT account. My wife has the primary account. We wish to change the primary account to me. My wife has forgotten her log in details and her password reminder. We have contactyed the call centre who were no help simply stating she had to log in they then registered the call as a broadband fault !

 

How do we get this sorted?

 

Thanks

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1 REPLY 1
Moderator
Moderator
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Message 2 of 2

Re: BT ID

Go to solution

Hi @CAA,

 

If you take a look at - How can I change or check my Account Holder status?

 

That should allow you to make your BT ID the primary one link to your BT Account.

 

Give that a go and let me know how you get on?

 

Thanks

 

PaddyB

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