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lboro1234
Newbie
257 Views
Message 1 of 3

BT ID

I'm trying to log in to my account to check my lastest bill but it won't accept my user id - it keeps asking me for a valid email address. This is the same user id I've been using for over 15 years without problem - the bill reminder email even kindly reminded me what it was - so I'm a little puzzled why it is no longer working.

 

(I did try typing in my email address - the same one I've been using for 15 years, and to which the bill was sent to!!!!  - but this makes no difference).

 

Can anybody tell me how I can access my account now?

 

Thanks.

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2 REPLIES 2
Distinguished Sage
Distinguished Sage
255 Views
Message 2 of 3

Re: BT ID

If you would like to try Live Chat they should be able to help you.

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lboro1234
Newbie
252 Views
Message 3 of 3

Re: BT ID

Thanks, I'll give that a try.

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